Support
How can we help?
Find a quick answer below, or message our team about a product, a purchase or a custom request. We normally reply within 24 hours.
Downloads and purchase codesDownload your files and find your purchase codes.
InvoicesDownload a copy of the invoice for any order.
RefundsSee what is covered and how to ask for a refund.
LicencesHow your licence works and where you can use it.
Account and securityManage your password, two-factor sign-in and devices.
Custom workInstallation, changes and new features from our team.
Frequently asked questions
Where do I find my downloads?
If you have an account, open My purchases. If you checked out as a guest, use the private order page linked from your payment confirmation page.
A module says it is delivered within 24 hours. What happens next?
Some modules are prepared after you buy. They appear in My purchases, or on your guest order page, within 24 hours of payment.
Where is my purchase code?
It is listed with your order in My purchases. Guests can use the Purchase code button on their order page.
How long is support included?
Products include 6 months of support, and you can extend it to 12, 18 or 24 months when you buy. We normally reply within 24 hours.
Can I get a refund?
Ready-to-install modules have a 7-day install guarantee with up to 70% back. Read the Refund Policy for what is covered. We reply to refund requests within 3–5 business days.
Where do I get an invoice?
If you have an account, open Invoices. If you checked out as a guest, use the Download invoice button on your order page.
Why does it say my device limit is reached?
An account can be used on a limited number of devices in any 30 days, which stops logins being shared. If it is your own device, or you think someone else is using your account, send us a message.
Why are my downloads paused?
We pause downloads while we review unusual activity on an account or order. Modules you have already installed keep working. Send us a message and we will help.
Can I pay with crypto?
Yes, by arrangement. Message us on WhatsApp and we will send you the details.
Can you install or customise a module for me?
Yes. See our services, or send us a message with what you need.
No matching questions. Send us a message
