Last updated: 5 November 2026
In short
- If a ready-to-install module won't install and we can't fix it, ask within 7 days of purchase and we refund up to 70% of what you paid for that module.
- The most we refund on any purchase is 70% of what you paid. The exceptions are explained below.
- This also applies to modules bought at a discount or in a bundle.
- The 2% transaction fee, where one was charged, is not refundable.
- Services that haven't started are refunded at 80%.
- We don't normally refund digital products because you changed your mind, since they can't be returned once downloaded.
Our 7-day install guarantee
If a ready-to-install module will not install on a supported version of Ultimate POS and we cannot fix it, ask within 7 days of purchase and we refund up to 70% of what you paid for that module.
We always try to fix the problem first, and most installation problems can be solved. The guarantee applies when you:
- ask within 7 days of purchase;
- use a version of Ultimate POS and a server that meet the requirements on the product page;
- give us the information below, so we can try to fix it.
Other cases where you can ask for a refund
Within the same 7 days, you can also ask for a refund if:
- the product doesn't work at all and we can't fix it;
- the product is materially different from its description;
- you asked us for support and got no reply within 5 business days.
When we won't normally give a refund
- You changed your mind, or bought a product by mistake and have already downloaded it.
- You don't have a licensed copy of Ultimate POS, or your version or server doesn't meet the product's requirements.
- The problem comes from changes made by you or your developer, or from third-party software.
- You found the product doesn't include a feature that its description never offered. Please ask us or try the demo before buying.
- You declined to give us the information or access we need to investigate.
- The item was bought through your account by your staff or someone else you gave access to.
- We have reasonable evidence of misuse, such as repeated claims or keeping a product in use after a refund.
How to ask
Email [email protected] or message us on WhatsApp with:
- your order number and purchase code;
- the address of the site where you are installing the module;
- a screenshot or error message showing the problem.
We may also ask for temporary access to your server or admin area, if you agree to give it. We reply to refund requests within 3–5 business days.
How much you get back
Refunds are up to 70% of the amount you paid for the product, before any transaction fee.
- Single module: up to 70% of the price you paid. For a $99 module, that is up to $69.30.
- Discounted or coupon purchase: up to 70% of the discounted price you actually paid. For a $99 module bought for $69.30, that is up to $48.51.
- Bundle: up to 70% of what you paid for the affected module, after the bundle discount. The rest of your bundle stays active. If a whole bundle is refunded, it is up to 70% of the total paid for its modules.
- Transaction fee: the 2% fee is not refundable.
When you get a full refund
You get everything back, including any transaction fee, if we charged you twice by mistake, or if we cancel your order because of a pricing error or because we can't deliver it.
How you get it back
- Refunds are reviewed and issued by our team, not automatically.
- Card and Apple Pay payments go back to the original payment method. It can take 7–10 days to show, depending on your bank.
- Crypto payments are refunded by a method we agree with you, based on the US dollar value of your order when you paid.
- Once a refund is issued, your licence for the refunded product stops and you must remove the product from your sites.
Services and custom work
For installation, customisation, custom builds and other services:
- Before work starts: we refund 80% of what you paid.
- After work has started: we refund only for work not yet delivered, less 30%, so the refund can never be more than 70% of what you paid.
- Delivered work: not refundable.
- If your written agreement with us has different terms, those apply.
Please talk to us before disputing a payment
Contacting us is usually the fastest way to solve a problem. We can stop the licences on an order if its payment is reversed.
Your legal rights
Nothing in this policy removes rights that you have under the consumer law of your country.
