Last updated: 5 November 2026
These terms apply when you use this store or buy from Elitepath Software, based in Nairobi, Kenya ("we", "us"). By creating an account or placing an order, you agree to them. Please also read our Refund Policy, Licence Terms and Privacy Policy, which form part of these terms.
1. Your account
- You must be at least 18 years old to create an account or buy from us.
- Keep your details accurate and your password private. You are responsible for what happens under your account, including purchases by staff or anyone else you give access to.
- Tell us straight away if you think someone has used your account without permission.
- Don't use a username that impersonates someone else, infringes another person's rights, or is offensive.
2. Prices and payment
- Prices are shown in US dollars and include tax.
- A 2% transaction fee is added at checkout when your order has a single item. Orders with more than one item have no transaction fee. The checkout page shows the exact total before you pay.
- Card and Apple Pay payments are processed by Paystack on its secure page. We never see or store your full card details.
- Other payment methods, such as crypto, are only available by prior arrangement with us. Your order is not confirmed until we have received the funds.
- We can correct an obvious pricing mistake or cancel an affected order. If you have already paid, we will refund you in full.
3. Discounts
- Each order gets one discount only. If more than one applies, we use whichever saves you the most. Coupons, bundles and multi-module discounts do not combine.
- Each offer has its own conditions, shown on the offer page. An offer can require a signed-in account with a verified email and can be limited to one use per customer.
- Items already on a promotional price do not qualify for further discounts.
- We can cancel a discount or order obtained through misuse, such as using several accounts to get around a one-use limit.
4. Delivery
- Ready-to-install modules are digital products, available to download after your payment is confirmed. By completing your order, you ask us to deliver them immediately.
- Services, customisation and custom builds are delivered as described on the product page or agreed with you in writing.
- Our modules need a licensed copy of Ultimate POS, which you must obtain separately. We are an independent company and are not affiliated with the makers of Ultimate POS.
5. Licences and permitted use
A purchase gives you a licence to use a product, not ownership of it. See our Licence Terms. You may not:
- resell, share or redistribute our products, or remove or bypass their licence checks;
- share your account login with anyone else, or let other people use your account to download products;
- use them for anything illegal, or on sites that promote violence, terrorism, racism, pirated software or illegal adult content;
- attack, overload or try to gain unauthorised access to this store.
To protect purchases, an account or guest download link can be used on a limited number of devices in any 30 days. If we see signs of a shared login or link, we may pause downloads while we review it and contact you. Modules you have already installed keep working during a review.
You may modify a product for your own licensed use. We can't support code that you or your developer have changed.
6. Support
- Modules include the support period shown on the product page. Extended support can be bought where offered.
- We provide free installation help on cPanel-based servers.
- We normally reply within 24 hours. That is an aim rather than a guarantee.
- To investigate a problem, we may need your site address, purchase code, screenshots and, with your permission, access to your server or admin area.
- Support covers problems with our product. It doesn't cover third-party software, your server or new features.
7. Refunds
Refunds are limited as set out in our Refund Policy, which covers our 7-day install guarantee. Most refunds are up to 70% of what you paid.
8. Our rights in the store and products
The store, our products, our brand and our content belong to Elitepath Software or its licensors and are protected by copyright and other laws. Demo sites and sample content are only there to show how a product works.
9. Other websites
Our store may link to third-party websites and services. We don't control them and aren't responsible for their content or practices.
10. Warranties and liability
We test our products, but software can't be error-free and we can't promise that a product will work with every server, browser or third-party extension. Please try the demo before buying where one is available. Keep backups, and test on a staging site before going live.
Apart from our guarantee and your rights under law, products and the store are provided "as is". To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits or lost data, and our total liability for a claim is limited to what you paid us for the product concerned.
Nothing in these terms removes rights that you have under consumer law and cannot legally give up.
11. Suspension and closing your account
We can suspend or close an account, or stop a licence, if you seriously or repeatedly break these terms, or if a payment is reversed or found to be fraudulent. You can stop using the store at any time, and you can ask us to close your account.
12. Changes to these terms
We may update these terms and will post changes on this page with a new date. We will announce important changes on the store or by email. The terms in place when you ordered continue to apply to that order, unless the law requires otherwise.
13. Governing law
These terms are governed by the laws of Kenya. Please contact us first, as most problems can be solved directly. If they can't, the courts of Kenya have jurisdiction, but if you are a consumer you keep any right to bring a claim in your home country.
14. Contact
- Email: [email protected]
- WhatsApp: +254 714 643 906
